Refund and Returns Policy

At Safi Auto Parts & Service, we value our customers and stand by the quality of our products. We aim to make your shopping experience smooth and fair for both parties. Please read our Refund and Returns Policy carefully before making a purchase.

4-Day Money-Back Guarantee

We offer a 4-day money-back guarantee on all purchases under the following conditions:

  • The return request must be made within 4 days of receiving the product.
  • The item must be unused, in its original condition, with all original packaging, labels, and accessories included.
  • The return shipping cost is the responsibility of the customer, unless the return is due to an error on our part (wrong item sent, defective product, etc.).
  • Once the returned item is received and inspected, we will issue a full refund minus shipping costs within 5–7 business days to the original payment method.
  • Refunds will not be granted for items that are damaged due to improper installation, misuse, or mishandling by the customer.

We believe in fairness—our money-back guarantee ensures that customers do not lose their money while also protecting our business from unfair returns.

Returns & Exchanges

If you wish to exchange an item:

  • The return must be requested within 4 days of receiving the product.
  • The product must be returned in its original, unused condition with all accessories and packaging.
  • The customer is responsible for return shipping costs (unless the return is due to our mistake).
  • Once we receive and inspect the returned item, we will ship the replacement part at no additional cost.

If an item is incorrect or defective, we will cover the return shipping cost and send a replacement or issue a full refund.

12-Month Limited Warranty

All Safi Auto Parts Brand aftermarket parts come with a 12-month limited warranty against manufacturer defects.

What Our Warranty Covers
  • Manufacturer defects – If a part has a material or workmanship issue, we will replace it at no cost.
  • Defective parts due to factory faults – If a part fails due to a defect in materials, we will offer a replacement or store credit.
What Our Warranty Does NOT Cover
  • Improper installation – If the part is damaged due to incorrect installation, we are not responsible.
  • Misuse, neglect, or accident damage – Parts damaged by external forces are not covered.
  • \Wear and tear – Normal usage-related wear is not included.
  • Third-party repairs or modifications – Any modification voids the warranty.
How to Claim Your Warranty
  • Contact us with your proof of purchase and a description of the issue.
  • If the defect is confirmed, we will replace the part or offer store credit.
  • The customer is responsible for return shipping costs unless we determine the fault is from our side.

This warranty ensures both parties are treated fairly—we cover any genuine faults but do not take responsibility for installation mistakes or external damages

Privacy Policy

At Safi Auto Parts & Service, we respect and protect your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information.

1. Information We Collect

When you use our website or make a purchase, we may collect:

  • Personal details: Name, phone number, email address, billing and shipping addresses.
  • Payment details: Secure payment processing via Stripe (we do not store card details).
  • Order history: Purchases made on our site.
  • Website interactions: Cookies, browsing behavior, and preferences to improve our website experience.
2. How We Use Your Information

We use your information to:

  • Process and deliver your orders.
  • Communicate with you about your purchases and provide customer support.
  • Improve our website and services.
  • Comply with legal obligations.
3. Data Protection & Security
  • All payment transactions are securely processed using encryption technology.
  • Your personal information is never sold or shared with third parties unless required by law.
  • We use cookies to enhance your browsing experience, which you can disable in your browser settings.
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